FREQUENTLY ASKED QUESTIONS
At A.G. Organica, we try our best to serve everyone. From small to multinational company, we make sure your goals and dreams are achievable by trusting our capabilities and the skills of our team. These are the most common questions for all businesses that want to start partnering and creating their products with us.
Before starting any product we all have some queries and doubts related to those. Though pure botanical extracts and essential oils have been invigorating minds for thousands of years, you may still have lots of questions and doubts.
Here are a few commonly asked questions to help solve most of your queries regarding essential oils and carrier oils.
PRODUCT RELATED FAQ's
An essential oil is a concentrated hydrophobic liquid that occurs naturally and is volatile in nature. It is obtained from herbal plants and trees by one of the many processes such as hydro-distillation or cold pressing (expression) or solvent extraction of the characteristic aroma of the plant part from which it is extracted. Obtained in the pure form, essential oil is not been processed, diluted or manipulated and adulterated in any way with solvents or other additives. Essential oils can be extracted from various parts of plants like leaves, barks, roots, seeds, flower & resin. Some of the prime applications of the oils include aromatherapy, cosmetics, household cleaning products, perfumery, medicine, incense, and as a flavouring agent in drinks and food. These oils are also considered valuable in industries like food and fragrance.
CARRIER OILS, on the other hand, are used in aromatherapy, a therapy where various essential oils are applied to the body to aid both physical and emotional health as well as well-being. Carrier oils are used to dilute the concentrated essential oils so they can be applied to the skin without any side effect.
Commonly used carrier oils include vegetable oils like avocado oil or coconut oil. These oils are extracted from nuts, seeds, or kernels of their parent plant. At times, some unscented body lotions as well as Aloe vera gels are also used as carrier oils.
All of the oils produced and supplied by AG Industries are 100% pure and free from any chemical or pesticide. Although all of our products are of premium quality, not all the oils have organic certification. You can also find a separate line of essential as well as carrier oils classified as organic. Those on the list carry authentic organic production certificates, issued by internationally-recognized bodies under strict supervision.
We only believe in 100% quality of our products and do not compromise at any cost, with it by adding any adulteration.
All our essential and carriers oils are 100% pure and naturally extracted. You can rest assured of no adulteration or preservatives used.
Essential Oils can be used in the following ways:
Medical treatment like Insomnia, headaches, migraine, etc.
Massage
Inhalations
Facial Steam
Diffusers
Medical treatment
Essential oils can be applied to the body in three ways:
Applied directly to the skin
Inhaled
Ingested
These methods are further subdivided into different usage/application ways. For instance, you can apply essential oils topically using compresses and sprays. However, the choice of essential oil and the results desired affect the method of application. While some essential oils are irritating to the skin because of their chemistry, these would need more dilution or might better be used by inhalation.
Some points to be taken care of, when using essential oils:
Do not take the oils internally unless recommended by a qualified and expert practitioner.
Keep all the essential oils out of reach of kids and flame since essential oils are highly inflammable.
POLICY & PROCEDURE RELATED FAQ's
All our products come with a unique authorization number. You can call on our customer care number (1-800-246-7817) to know your authorization number and start the return procedure. All subjective returns where the cause doesn’t define any mistake from our end will be assessed a 20% restocking fee or a minimum of $10, whichever is higher. Returns that do not meet the criteria will be refused.
We do offer samples in order to have a 100% customer satisfaction. You can try out some of the oils that you are interested in. We are sure you will be satisfied with the quality of our essential oils.
We do offer samples in order to have a 100% customer satisfaction. You can try out some of the oils that you are interested in. We are sure you will be satisfied with the quality of our essential oils.
We extravagantly believe in the quality of the products and raw materials which we are using in making our products. In case, you are not satisfied with the quality of the product, you can return the same to us within 2 weeks of receiving the parcel. All we need is that the product is returned in a saleable condition and in its original packing to receive full credit on the cost of the goods (excluding shipping charges). If there is an error from our end as compared to the written order, we will not hesitate to pay for the product’s re-shipment.
In case, you are willing to return the product after 2 weeks, you will need to get approval with a genuine reason. Also, a 30% restocking fee will be applicable in such a case.
CANCELLATION & MINIMUM ORDER POLICY FAQ's
When an order is placed, it is processed within a 24-hour time period. So, if an order has been cancelled after they have been filled but before shipping will be charged the higher of $10.00 or 20% restocking fee.
In case you refuse to accept the order on delivery, you will bear the complete shipment return cost in addition to the higher of $10.00 or 20% restocking fee. There is no exception in case of covering labor and packing cost.
Yes, there is a Minimum Order Policy applicable. It needs the order to be a minimum of $750. However, if your order is less than the minimum policy amount, you will be charged a $50+ administrative fee.