Essential Oils | Carrier Oils | Skin Care Manufacturer

Policies

AG Industries (“Company”, “We” or “us”) respects its users’ (“User”/“You”) privacy and appreciate your concern to protect your privacy. This Privacy Policy has been adopted by us to inform you of how we handle the information that you share with us online.

This privacy policy is applicable to the information collected through our website only. It has nothing to do with the information collected offline.

This Policy is applicable to the company’s use of any, and all, data collected in context to your use of our site. You are advised to carefully go through this Privacy Policy and make sure that you have a complete understanding of the same.

The gathered information is categorized into two segments:

  • Personally Identifiable Information (PII)
  • Non-Personally Identifiable Information (NPII)

In this segment, a user provides us with his/her information by using our website, making an inquiry or purchase of any of our products. This data is collected by the consent of the user. This personal information is used for the purpose of communication, which includes product promotions, marketing surveys, new announcements, and offers. On a general note, it helps to build a stronger relationship with the customers and engage them.

Below is the type of information that we collect from our users:

  • User’s Name
  • User’s Company Name
  • User’s Physical Address
  • User’s Contact Number
  • User’s Email Address

Under this segment, the user’s data is being collected through Google Analytics in compliance with the Google Analytics privacy policy. No personal information is being collected under this situation. However, the data gathered includes the likes of browsing behavior, pages visited, time spent on site, and more.

We (AG Industries) do not share any our user information with any of the third parties. If in case, we have to share it with any third party, it would be shared under any orders received by the court or government authority. In addition, we will promptly inform our users unless guided by the government to act in some other manner.

AG Industries reserves the right to change the terms and conditions of this online privacy policy at any time without any prior notice. Any changes in the policy will be published to this web page and would be applicable from the date of modification. We recommend you to review our policy whenever you visit us online. This happens specifically in context to introduce new security measures and comply with applicable laws.

The information we collect from the users is stored on our leased cloud servers, managed by 3rd party service providers. This information is being retained for a particular time period to meet the guidelines outlined in the privacy policy for routine auditing and archival purposes.

 

AG Industries guarantees you complete security over your available information. We are not involved in selling or renting of this information to any third party. To ensure the best of this security, we ensure that all possible physical and electronic measures are followed.

1. Avail Consent

By using this website, you provide your consent to the processing of your data in the manner and for the purposes set out above.

However, in case we seek your personal information for any other reason, we prefer to check your consent by asking you directly regarding your expressed consent. We keep complete transparency here and even provide our users with an opportunity to, say, accept or deny the same.

2. Discard Consent

At a certain time, if you feel like opting out or take your consent back, you can write to us at __________@______.com. You are held solely responsible and legally liable for any User Content that you submit on our website especially for the content and material which is being protected by patent, trademark, copyright, or trade secret law or any other laws of proprietary rights without the consent of the owner or subject or author featured in such submission, or defamatory comments. At the same time, you authorize AG Industries with global, permanent, irretrievable, royalty-free, fully-paid, non-exclusive, and transferable right to use your uploaded User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other promotional, advertising, and marketing initiatives in any of the media known now or hereafter.

The cookies stored in the browser help companies to enhance user experience and that’s the reason they are being used by our web platform to perform the functions listed below:

1. Performance Cookies

Cookies provide valuable inputs or, we can say, information to us and enables us to upgrade our website for better user experience. The information contains how many times a user has visited our website, a particular web page, website flow, visiting source as well as user’s behavioral flow. This information helps us to understand the users and help us serve them better.

2. Targeting and Tracking Cookies

Subjected to the information collected and stored in the form of cookies, it enables us to alter and deliver a personalized experience to our users. Further, cookies assist users with staying connected with their interest through different display campaigns showcasing relevant ads subjected to the user’s browsing history.

3. Information provided by the Cookies

You can relate and understand the sort of information provided by the cookies such as personal information, browser details, network details, and recorded interactions.

When you provide your consent to use our services and products, you enable yourself to provide your information through cookies. The cookie preference can be changed from your web browser.

Your credit card and debit cards details are stored by us in case you prefer to choose a direct payment gateway to complete your purchase on our web platform in context to process your order. But, you need not worry about the same, as all the data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). This happens only for a certain period until your payment transaction gets completed. Post which, all related data gets automatically deleted.

Since our website has been hosted across multiple countries, there is a probability where users may have to abide by the different laws related to data and privacy protection pertaining to that particular country.

At any point of time, users are free to contact us with their respective questions, concerns, and feedback about the privacy policy, by emailing us at ________@______.com

Effective date

This online privacy policy is effective from DD/MM/YY and was last modified on DD/MM/YY.

Users can return the products within 7 days from the date of purchase. The return is only applicable under the following conditions.

  1. Damaged Product
  2. Low Quality
  3. Incorrect Product
  4. Missing part of the accessory

AG Industries will hold the final discretion for the validation of the shared reason for return.

  1. The shipping charges of your order are completely non-refundable. Similar charges experienced on the free trials are also non-refundable.
  2. The returned product should not be opened or used in any condition. If found so, the refund would not be processed.

AG Industries respects the intellectual and creative property of others. If you find any copyright infringement, please notify us at _____________@_______.com by sharing details like:

  1. Identification of the claimed copyrighted work(s) been infringed
  2. Details of the person or company who owns that copyright content or someone who is authorized to act on the behalf of copyright owner’s.
  3. Description of the material that you claim is infringing and the webpage location
  4. Your personal details such as an address, contact number, and email address.
  1. All domestic orders (pertaining to India) are processed and delivered within 7-10 business days.
  2. All international orders are processed and delivered 15-30 business days.
  3. All order deliveries can be availed between 10 AM to 6 PM from Monday to Saturday. There is no delivery made on Sundays and public holidays.
  4. It is advised to be there for accepting the goods delivery at the expected date and time as these goods are required to be signed for upon delivery. Your Family can accept your order on your behalf but, however, AG Industries takes no responsibility for goods signed by an alternative person.

In case of any dispute regarding our website, all rights and obligations and all actions considered by these policies and terms & conditions shall be governed by the laws of India and the courts of the respective cities. To the fullest extent permitted by applicable law, any dispute, differences, or claim arising out of your visit to our website shall be referred to the sole Arbitrator appointed by the Chairman and Managing Director of AG Industries in accordance with the law. The venue of such arbitration shall be at <<city>>, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the extent that the applicable law permits, no arbitration/judgment made under these T&Cs shall be combined with an arbitration passed, whether through any proceedings of any class arbitration, for any other party.